Managing your team to provide adequate servicing coverage 365 days per year – including working as an MSP, as needed.Driving extraordinary business results by leading teams to achieve customer, employee and shareholder goals at the individual and team level.Assessing the team's skill levels and competencies and creating development and action plans that are owned and driven by the employees.Evaluating team performance on an on-going basis and providing continuous coaching and feedback.Inspiring a team of MSPs to achieve their goals by providing outstanding coaching, training and development as well as, rewarding and recognizing accomplishments.Delighting the customer by ensuring your team provides an accurate and high-quality experience.They are intellectually curious and they share a passion for growth and knowledge amongst their team and peers.Īs a Centurion Lounge Team Leader, you will be responsible for: They thrive in ambiguity and can effectively lead their team through change. The Team Leader is an entrepreneur who is an advocate and supporter for both their employees and their customers. The Team Leader will monitor customer interactions to ensure extraordinary service, set team and individual performance goals, use performance metrics and reporting to drive performance and business results, and will provide consistent and on-going coaching and feedback to ensure their teams are performing at their highest levels. A successful Team Leader has a passion for delivering extraordinary service and demonstrated leadership ability to inspire their team to drive outstanding business results. The Centurion Lounge Team Leader is the coach to a team of highly skilled and motivated Member Service Professionals (MSPs) that provide travel and concierge or lifestyle services to American Express Card Members visiting the American Express Centurion Lounge, located in the McCarran International Airport.
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